Welcome

Thank you for choosing Sorakai. The furniture and fixtures delivered through your project represent a significant investment — this guide is designed to help you protect it.

Please share this document with your housekeeping team, facilities manager, or maintenance staff. Following these protocols will maximize the service life of your furnishings and ensure your warranty coverage remains valid.

1. Warranty Coverage

All furniture procured through Sorakai is covered by a manufacturer warranty against defects in materials and workmanship. The following terms apply:

1.1  What Is Not Covered

The warranty does not apply to damage or deterioration resulting from:

•       Normal wear and use, including foam softening, fabric pilling, or surface patina
•       Misuse, negligence, or accidental damage
•       Improper cleaning methods or incompatible cleaning products
•       Exposure to excessive humidity, moisture, or heat
•       Alterations, modifications, or repairs performed without authorization
•       Removal or replacement of original upholstery fabric
•       Damage caused by beverages, chemicals, or abrasive materials

1.2  How to Submit a Warranty Claim

•       Contact Sorakai with your project reference number and a description of the issue
•       Provide photographs clearly showing the defect or damage
•       Include a copy of your original purchase order or invoice
•       Sorakai will coordinate with the manufacturer on your behalf

2. Casegood Furniture Care

Casegoods include all case-style furniture: dressers, nightstands, desks, media units, and wardrobes. Proper care by surface type is outlined below.

2.1  Wood Surfaces & Finishes

2.2  Drawers

Drawer interiors feature a durable UV coating resistant to marks and inks.

•       Wipe water-based stains with a mild soap and damp cloth
•       Standard household cleaners are suitable for interior drawer surfaces
•       Avoid petroleum or thinner-based products inside drawers

Drawer Glide Lubrication: Glides are factory-lubricated and designed for long service life. If drawer operation becomes stiff, apply a small amount of petroleum jelly to the glide track.

2.3  Hardware (Brass, Bronze & Chrome)

Use an acrylic-type cleaner for all decorative metal hardware. Avoid petroleum or thinner-based products, which can strip plating and dull finishes.

2.4  High Pressure Laminate (HPL) Surfaces

•       Clean with a mild soap and water solution
•       Wipe in the direction of the surface pattern
•       Dry with a clean, soft cloth — do not leave moisture sitting on the surface

2.5  Environment & Humidity

Wood furniture is sensitive to environmental conditions. Maintaining stable temperature and humidity levels will significantly extend the life of your furnishings.

3. Countertop Care

3.1  Quartz Countertops

Do Not Use on Quartz Surfaces:

•       Abrasive pads (green or red Scotch-Brite) — these contain aluminum oxide and will permanently dull the finish
•       Abrasive powders or cleansers (e.g. Comet, Ajax)
•       Drain cleaners or paint strippers
•       Any product containing Hydrofluoric acid, Methylene chloride, or Trichloroethylene
•       Products with very high or very low pH levels

3.2  Granite Surfaces

•       Clean with a mild, non-acidic dish detergent and warm water
•       Rinse thoroughly and dry after every cleaning
•       Blot spills immediately — do not wipe or spread
•       Avoid all acid-based products: lemon, vinegar, citrus cleaners, tile cleaners, or grout cleaners
•       Do not use abrasive scrubbers or dry powdered cleansers

4. Upholstery Care

All upholstered furniture delivered through Sorakai is manufactured using high-quality commercial-grade fabrics, vinyls, and leathers selected for hospitality performance. Care requirements vary by material.

4.1  Fabric Upholstery

4.2  Leather & Faux Leather Upholstery

Leather and performance vinyl surfaces require gentle, consistent care to maintain appearance and prevent cracking.

•       Vacuum or dust regularly using an upholstery attachment to remove surface debris
•       For spills or soil: dampen a soft cloth with a mild, non-detergent soap and water solution — gently wipe the full panel, not just the stained spot
•       Allow to air dry naturally; do not use heat to speed drying
•       Repeat if necessary; condition leather annually with a product approved for genuine leather
•       Avoid prolonged direct sunlight — UV exposure causes fading and drying over time

Never Use on Leather or Faux Leather:

•       Saddle soap, furniture polish, oils, varnishes, or waxes
•       Ammonia-based cleaners or dusting sprays
•       Nail polish remover, acetone, or solvent-based products
•       Newspapers or printed materials left on the surface (ink transfer is permanent)

4.3  Cushion Maintenance

Cushion cores are manufactured to commercial-grade specifications and are designed for long-term resiliency. Some natural changes in cushion appearance are expected and normal.

•       Extend cushion life by rotating and flipping cushions regularly
•       Unzip the cushion casting to adjust the fit of the core and polyester wrap if needed
•       Do not remove the foam core from the casting

5. Metal Component Care

Metal bases, frames, legs, and accents require simple but consistent care to prevent corrosion and maintain appearance.

6. Outdoor Furniture Care

Where outdoor furniture has been supplied as part of your project, the following care protocols apply. Outdoor furnishings require more frequent attention due to exposure to the elements.

6.1  Outdoor Fabric & Cushions

•       Reshape and rotate cushions and back pillows regularly to distribute wear evenly
•       Vacuum upholstery using an upholstery and crevice attachment before debris embeds in the fabric
•       Light cleaning: blot loose dirt, apply a lukewarm water and mild detergent solution, rinse thoroughly, and allow to air dry
•       For mould, mildew, or stubborn staining: substitute the detergent solution with a diluted bleach solution (30 parts water to 1 part liquid bleach)
•       Remove cushions from frames when wet and allow to dry fully before replacing or storing
•       Store cushions indoors or under cover during extended periods of non-use or inclement weather

6.2  Outdoor Metal Frames

Stainless Steel

•       Wipe regularly with a mild soap and water solution
•       Dark surface spots are superficial and do not affect structural integrity
•       Rinse and dry after cleaning to prevent water marks

Powder-Coated Aluminum

•       Clean with a soft cloth and mild detergent in lukewarm water
•       Do not use abrasive cleaners, steel wool, or abrasive scrubbing pads
•       A light coat of automotive paste wax on smooth surfaces provides additional weather protection

6.3  Teak

•       Teak develops a natural silvery patina over time with outdoor exposure — this is a characteristic of the material, not a defect
•       Clean with mild soap and water using a soft cloth or brush; rinse thoroughly
•       Apply a teak sealant or shield product annually to protect against moisture and food staining
•       Hair-line surface cracks are normal and are characteristic of natural teak aging

6.4  All-Weather Wicker

•       Clean with mild soap and water using a soft brush or cloth
•       Do not tug or pull on individual fibres while cleaning
•       In coastal or high-salinity environments, rinse with fresh water weekly to prevent salt accumulation

6.5  Concrete & Stone-Composite Surfaces

•       Wipe spills immediately — these surfaces are porous and will absorb liquids
•       Clean regularly with a mild soap and water solution; rinse well
•       Reseal the surface periodically to maintain stain resistance
•       Avoid placing acidic foods, oils, or harsh chemicals on the surface
•       Do not drag furniture across or place heavy sharp objects on stone-composite tops

7. Cleaning Agent Compatibility

The following guidance is based on formal testing conducted across a wide range of commercial hospitality furniture finishes and fabrics. Please refer to this section when selecting disinfectants or cleaning products for your housekeeping program.

7.1  Approved Disinfectants & Sanitizers

The following products have been tested and approved for use on standard casegood finishes, fabric surfaces, and metal components:

7.2  Caution — Alcohol-Based Cleaners

Ethanol (95%) and isopropyl alcohol (91%) have the potential to cause white staining or a glossing effect on certain furniture finishes. While they are effective disinfectants, their use on casegood surfaces should be approached carefully.

7.3  Caution — Bleach on Upholstery

Bleach-based cleaners (10% dilution and above) are not suitable for all upholstery fabrics. Certain fabric types will show permanent bleach staining. Unless confirmed safe for your specific fabric specification, avoid bleach on all upholstered surfaces.

•       Outdoor performance fabrics (e.g. solution-dyed acrylics) are generally bleach-safe at appropriate dilutions — refer to Section 6 for outdoor fabric cleaning ratios
•       Interior upholstery and decorative fabrics should be treated with mild cleaners only unless the manufacturer has confirmed bleach compatibility for that specific material
•       When in doubt, contact Sorakai for guidance on your exact fabric specification

7.4  Products to Avoid on All Furniture

8. Quick Reference — Care Summary

9. Contact Sorakai

For warranty claims, care questions, replacement parts, or fabric reorders, contact Sorakai directly. Our team will coordinate with the manufacturer and provide guidance specific to your project specifications.