Sorakai.co (“Sorakai,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, partners, website visitors, and all individuals whose information we collect, use, and disclose. This Privacy Statement applies to information collected through our website (www.sorakai.co) and all direct business interactions.

Sorakai operates in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

We may collect the following types of personal information:

•       Identity information: full name, company name, title or role
•       Contact information: email address, phone number, mailing address
•       Transaction information: order details, payment records, purchase history
•       Communication records: emails, quotes, correspondence related to orders
•       Website usage data: IP address, browser type, pages visited, and cookies

We do not knowingly collect sensitive personal information such as social insurance numbers, health records, or financial account credentials.

2. How We Use Personal Information

Sorakai collects and uses personal information for the following purposes:

•       Processing and fulfilling orders and purchase requests
•       Communicating about orders, shipments, and delivery updates
•       Sending product information, new offerings, and relevant marketing updates
•       Creating and managing client accounts
•       Improving our services, website experience, and procurement capabilities
•       Processing payment transactions and managing credit terms
•       Complying with applicable legal, regulatory, and contractual obligations

You may update your communication preferences at any time by contacting us directly.

3. Consent

Sorakai obtains your consent to collect, use, and disclose personal information, either expressly at the time of collection or implicitly through your use of our services. You may withdraw your consent at any time by providing reasonable notice, subject to legal or contractual restrictions. We will advise you of the consequences of withdrawing consent where applicable.

4. Sharing Personal Information

Sorakai does not sell, rent, or trade your personal information. We may share your information with trusted third parties only in the following circumstances:

•       With logistics partners, freight carriers, and customs brokers to fulfill your orders
•       With payment processors to facilitate secure financial transactions
•       With technology and software providers who support our website and operations
•       As required by applicable law, regulatory authorities, or law enforcement
•       In connection with a merger, acquisition, or sale of business assets, where adequate privacy protections are maintained

All third parties with whom we share personal information are contractually required to handle it securely and only for the purposes for which it was disclosed.

5. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and gather analytics to improve our site. Types of cookies used include:

•       Necessary cookies: required for the website to function properly
•       Preference cookies: remember your settings and browsing preferences
•       Analytics cookies: help us understand how visitors use our website

You may configure your browser to decline cookies. Note that some website features may not function fully if cookies are disabled. We will never use cookies to collect sensitive personal information.

6. Data Security

Sorakai implements appropriate physical, organizational, and technical safeguards to protect your personal information from unauthorized access, use, disclosure, copying, modification, or destruction. These measures include:

•       Encryption of sensitive data transmitted online (SSL/TLS)
•       Restricted access to personal information on a need-to-know basis
•       Secure storage environments for all digital and physical records
•       Regular review of our privacy and security practices

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. Clients transmit personal information to us at their own risk.

7. Data Retention

Sorakai retains personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When information is no longer required, it is securely destroyed, erased, or anonymized.

Transaction records and business correspondence are retained for a minimum of seven (7) years in accordance with Canadian tax and business record-keeping requirements.

8. Your Rights

Individuals whose personal information is held by Sorakai have the right to:

•       Access personal information we hold about them
•       Request corrections to inaccurate or incomplete information
•       Withdraw consent for non-essential data uses
•       Request deletion of personal information, subject to legal retention obligations
•       Opt out of marketing communications at any time
•       File a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca

To exercise any of the above rights, please submit a written request to our privacy contact. We will respond within 30 days.

9. Children’s Privacy

Sorakai’s website and services are intended for business clients and are not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor without appropriate consent, we will delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. Sorakai is not responsible for the privacy practices or content of such websites. We encourage you to review the privacy statements of any third-party site you visit.

11. Unsubscribe Policy

You may opt out of commercial communications from Sorakai at any time by replying to any marketing email with the word “UNSUBSCRIBE” in the subject line, or by contacting us directly. Transactional communications related to active orders are not subject to opt-out.

12. Updates to This Privacy Statement

Sorakai reserves the right to update this Privacy Statement at any time. Material changes will be communicated via website notice or direct email notification. Continued use of our services following such notice constitutes acceptance of the updated statement.

13. Contact Us

For any questions, concerns, or requests related to this Privacy Statement or your personal information, please contact:

Sorakai.co — Privacy Officer

Email: privacy@sorakai.co

Website: www.sorakai.co